Refund Policy

1. General

This Refund Policy explains the conditions under which refunds, replacements, or store credit may be issued for purchases made on our website. By placing an order, you agree to the terms outlined below.

Because our products include a combination of physical hardware, firmware, and digital software, different rules apply depending on the type of product purchased.

2. Digital Products (Cheats, Firmware, Software)

Digital products are delivered electronically and cannot be physically returned.

Once a digital product (such as a DMA cheat license or firmware) has been delivered or activated, it is considered used and is not eligible for a refund, except in the following case:

  • The digital product is proven to be technically defective and does not function as described, and our support team is unable to resolve the issue.

In such cases, we may offer a replacement, store credit, or refund at our discretion.

3. Physical Products (DMA Cards, Accessories, Devices)

You may request a return or replacement for physical products within 7 days of delivery.

A return or replacement may be approved if:

  • The item arrives physically damaged

  • The item is missing parts or does not match the order

To verify damage or defects, customers may be asked to provide photos or video evidence.

Normal wear, cosmetic imperfections, or compatibility issues with your system do not qualify as defects if the product functions as intended.

4. Items That Are Not Refundable

Refunds will not be issued in the following situations:

  • You change your mind after the order has been shipped or delivered

  • The product is damaged due to misuse, modification, or improper installation

  • Firmware or software has been altered, modified, or replaced by the buyer

  • The product is incompatible with your system but is otherwise working as described

  • A refund request is made after the allowed return period

5. Return Process for Physical Items

If your return is approved:

  1. You will receive return instructions from our support team

  2. You must package the item securely and send it to the provided return address

  3. You must provide a valid tracking number

Once we receive and inspect the returned item, we will process your refund or replacement.

6. Shipping Costs

Original shipping fees are not refundable.
Return shipping costs are the responsibility of the buyer unless the product was confirmed to be defective or damaged upon arrival.

Any customs duties, taxes, or import fees related to a return are also the responsibility of the buyer.

7. Refund Method

Approved refunds are issued using the same payment method that was used for the original purchase.
If this is not technically possible, an alternative method may be offered.

Processing times vary by payment provider, but refunds are typically completed within several business days after approval.

8. Chargebacks and Payment Disputes

We strongly encourage customers to contact our support team before opening a payment dispute or chargeback. Many issues can be resolved faster through direct communication.

Opening a chargeback without first contacting us may result in delays or restrictions on future orders.

9. Contact and Support

To request a refund, replacement, or assistance, please contact our support team using the contact details provided on our website.

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